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FluentSprout

Your account

Your account, privacy and security

Me
Me

Everything here is in Me (the last item in the menu).

Download your data

Privacy and security → Download my data gives you a file with everything we hold about you: profile, progress, practice, conversations, writing, tutoring and recent security activity.

Delete your account

Privacy and security → Delete my account, type DELETE, and confirm. Your progress, transcripts and scores, conversations and settings are deleted permanently. Payment records the law requires us to keep are kept without your name. If you have a paid live session that hasn't happened yet, cancel it first (it's refunded).

Devices and activity

See the devices you're signed in on and tap Sign out other devices if you see one you don't recognise. Recent activity lists sign-ins, key changes, downloads and payments.

Reminders

You get an evening reminder on days you haven't practised and a short summary on Sunday evenings. Turn either off in Me → More settings → Personalise, or use the link at the bottom of any email.

How we protect your account

  • Sign-in links work once and expire quickly.
  • Sessions use protected cookies.
  • API keys you add are encrypted.
  • When in-app payments are on, Zoho Payments handles them; we never see your card or bank details.
  • We keep a security audit trail and limit repeated requests.
  • FluentSprout runs on SOC 2-audited AWS infrastructure, with security controls mapped to SOC 2 criteria.

Policies: Terms · Privacy · Refunds. Questions: connect@genzers.tech.

All help articles. Still stuck? Email support@fluentsprout.com.